ISSI Document Management, Workflow Automation and RPA Blog

What You Should Know about Automated Redaction

Friday, March 31, 2023

OnBase automated redaction

With the increasing focus on compliance, information security, HIPAA, and personal identifiable information (PII) exposure across many industries, it’s become more important to identify, remove, and cleanse sensitive information from documents before they are released – for authorized viewing internally and externally as well as to protect against breaches.

But what is automated redaction and which solution is right for you? Read on to learn more.

What Is Automated Redaction?

Automated redaction is the ability to black out or otherwise remove sensitive information from electronic documents automatically with the assistance of machine learning (ML) and artificial intelligence (AI).

Using automated redaction can save hundreds or thousands of hours compared with manually redacting documents.

Automated Redaction Use Cases

Below are the most common uses for automatically redacting documents:

  • Education: names and information in student records
  • Financial Services: remove account numbers, credit card info, and Social Security numbers
  • Government: ensures compliance with FOIA requests and that sensitive information stays safe (including health and juvenile information)
  • Healthcare: remove protected health information (PHI), biometric data, and PII
  • Law Enforcement: conceal and protect the identity of witnesses, victims, and informants
  • Legal & Litigation: provide documents to courts and legal counsel, with personal information not to be disclosed without appropriate consent

Hyland OnBase

Hyland OnBase document management software automatically redacts documents using character recognition, pattern analysis or configured zones, so every page of selected documents is evaluated for information that should be removed. Proposed redactions can be reviewed by an operator before the information is permanently redacted. Private or confidential information cannot be viewed on the redacted image documents, even when exported outside of your OnBase system. Learn more >

ABBYY FlexiCapture

ABBYY FlexiCapture’s redaction tool allows you to redact confidential or sensitive information from specified fields in documents with a black bar or custom image upon release. The ABBYY machine learning model can use contextual clues to locate information requiring redaction, even when that information appears in different places on each document. When readying document images for archiving, you can use FlexiCapture to quickly convert the images to searchable PDF or PDF/A files. Learn more >

Custom Solutions

Some automated redaction challenges require custom solutions, including:

  • Understanding entities appearing documents – e.g. plaintiff, defendant; lessor, lessee; contractual parties; named parties; child, parents
  • Specific contract terms
  • Currency amounts in numeric and textual form
  • Full and partial addresses
  • Company names and logos
  • Photographs and charts

How to Determine the Right Automated Redaction Solution

Bring your redaction challenges to ISSI. Our automated redaction experts will evaluate your capability and budgetary requirements and design a solution for ongoing use, or simply run a one-time redaction project for your team. Contact us today to get help with protect your valuable information.

Contact us to learn more about automated redaction


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