Maryland DMV Records Management Transformed
The Challenge
There are several Tag & Title businesses across Maryland providing important services for the state. As licensed members of the Maryland Vehicle Titling Association (MVTA), the state leverages these small businesses to scan, process, and submit a variety of paperwork for the Maryland DMV. Motor Car Tag & Title is one of these businesses that needed help in solving a variety of problems with data onboarding and records management. There were far too many manual and repeated steps involved, making the process slow and prone to data quality issues.
Before the solution was implemented, employees had to scan documents and licenses to a folder, upload them to multiple systems for processing, and then scan the documents again. They had to re-scan because their system deletes each record after scanning, but a state mandate requires them to retain archival copies of everything. It was a frustrating experience for employees and customers alike.
In addition, they had purchased off-the-shelf scanners that produced inconsistent and low-quality results, so there was a wide range of data quality issues being delivered into the state system. Scanning documents to onboard customers is the first part of the business workflow but their low-end scanners continually broke down and needed replacement.
Similar businesses in the area were all dealing with the same problems. In short, these companies were forced to spend a lot of time and money wrestling with an inefficient and often broken system, and they were unable to provide a fast and reliable experience for their customers.
The Solutions
The recommended scanners included the KODAK 2070 Scanners, the S3000 Max Series Scanners, and KODAK Capture Pro software.
As soon as Tag & Title Service was plugged in on the very first day, it was clear to everyone involved that they finally had a solution that would make their lives easier. They no longer had to scan anything twice, and the image quality is consistently exceptional. Plus, it’s a very simple solution, a system that anybody can learn to use in just a few minutes.
Now their entire records management process is fast, easy to use, and reliable—no one worries about poor quality output or scanners breaking down.
The Kodak Alaris solution has streamlined their entire operation. It has created a better employee and customer experience while helping the business grow.
With KODAK Capture Pro, they can auto fill options when scanning in paperwork, which saves a lot of time on the data entry side. They can easily customize the way they scan, the way they output, and other things that the previous software could not do. These workflows are now fast and smooth and customers can see the difference.
“One of the things we pride ourselves on is our customer service. The new system with Kodak Alaris has allowed us to provide five-star service every time a customer walks through the door.”
– Beth Caro, Owner of Tag & Title Service of Maryland
The Results
With the Kodak Alaris solution in place, both motor vehicle service companies have significantly reduced the number of steps required to complete a customer transaction. Tag & Title Service of Maryland was able to eliminate 15 manual steps from their workflows. This automation has freed up time for staff to focus on more strategic tasks. Now they can scan something once and output it to as many places as necessary and get the data directly into the state system quickly and accurately.
“We no longer need to manually enter all those VIN numbers – this alone was a huge win for us. I’m thrilled to be able to save my staff from all the mundane tasks they used to waste their time on.”
– Beth Caro, Owner of Tag & Title Service of Maryland
Get Started with ISSI
Kodak Alaris scanners and solutions from ISSI offer powerful automation workflows for streamlined document scanning and processing, helping your business reduce manual errors and save time.
Contact us to learn more about Kodak Alaris scanners and solutions
